Here is an interesting article by Siham Alaoui published in theconversation.com web site:

Archivists assist users like historians, genealogists, students or citizens in locating, accessing and interpreting archives. Archival reference services have long been seen as services that mediate understanding and dialogue between archivists, users and archives to make documentary objects more accessible and usable.

Recent years have seen the introduction of artificial intelligence(AI) in heritage institutions like libraries, archives, museums and galleries. 

Researchers are examining how AI is affecting and will affect archival services, from the automation of recordkeeping, to organizing archives and new forms of digital archives. There has been much discussion about the benefits of AI in terms of supporting users. 

Among AI-powered technologies, ChatGPT can support some aspects of archival reference services. However, using it requires human supervision. 

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Through a few examples of a real conversation with this chatbot, it’s possible to explore the relevance of this AI-powered technology as an archival assistant — and also, its limitations.